• What kind of breakfast is offered and is it included in the price?
It is a buffet breakfast and is included in the price.

• What languages are spoken by the staff?
English, French and Spanish.

• What time is check in and check out?
Customers are requested to check out by 11.00am so new guests can check in at 14:00.

• Does the Hotel De’Lanzi have a lift, if not how many floors is it?
The building has three floors and we also have a lift.

• Do you have televisions in the room with international TV?
Yes we have television in all rooms.

• Are the prices quoted per room or per guest?
The prices stated are per room.

• Can we pay our bill upon arrival?
The bill can be paid upon arrival if requested.

• Does the hotel have Wi-Fi and is it Free of Charge?
Yes we have Wi-Fi in the rooms and it is free of charge.

• Do you allow pets?
Yes, we allow pets. Charges apply.

• Do the rooms have balconies or terraces?
No.

• Do the rooms have direct dial telephones?
Yes.

• Where is the nearest train station?
Florence’s central train station is 500 meters away.

• Where is the nearest airport?
Florence FLR is 5km away and is accessible by taxi and a regular shuttle service.

• Can we rent a car from the hotel?
No, but we can suggest a car rental company.

• Do the rooms have air conditioning?
Yes at no extra charge.

• Do you have garage facilities?
We have an agreement with a local garage (25 Euro every 24 hours).

• Do you have a restaurant on the property?
No, but we can easily recommend dining options in the area.

• Does the hotel have a gym?
No.

• Do you have non smoking rooms?
Yes.

• Do you organise shuttle pick-ups from the airport?
No, but there is a regular shuttle service from Florence airport.

• Do you have a swimming pool?
No.

• Does the hotel offer a concierge service?
Yes we have a concierge service.

• Is the best rate guaranteed?
Yes, we guarantee you the best available rate if you book on our official website.