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FREQUENT QUESTIONS

FREQUENTLY ASKED QUESTIONS

• What kind of breakfast is offered and is it included in the price?
It is a buffet breakfast and is included in the price.

• What languages are spoken by the staff?
English, French and Spanish.

• What time is check in and check out?
Customers are requested to check out by 11.00am so new guests can check in at 14:00.

• Does the Hotel De’Lanzi have a lift, if not how many floors is it?
The building has three floors and we also have a lift.

• Do you have televisions in the room with international TV?
Yes we have television in all rooms.

• Are the prices quoted per room or per guest?
The prices stated are per room.

• Can we pay our bill upon arrival?
The bill can be paid upon arrival if requested.

• Does the hotel have Wi-Fi and is it Free of Charge?
Yes we have Wi-Fi in the rooms and it is free of charge.

• Do you allow pets?
Yes, we allow pets. Charges apply.

• Do the rooms have balconies or terraces?
No.

• Do the rooms have direct dial telephones?
Yes.

• Where is the nearest train station?
Florence’s central train station is 500 meters away.

• Where is the nearest airport?
Florence FLR is 5km away and is accessible by taxi and a regular shuttle service.

• Can we rent a car from the hotel?
No, but we can suggest a car rental company.

• Do the rooms have air conditioning?
Yes at no extra charge.

• Do you have garage facilities?
We have an agreement with a local garage (25 Euro every 24 hours).

• Do you have a restaurant on the property?
No, but we can easily recommend dining options in the area.

• Does the hotel have a gym?
No.

• Do you have non smoking rooms?
Yes.

• Do you organise shuttle pick-ups from the airport?
No, but there is a regular shuttle service from Florence airport.

• Do you have a swimming pool?
No.

• Does the hotel offer a concierge service?
Yes we have a concierge service.

• Is the best rate guaranteed?
Yes, we guarantee you the best available rate if you book on our official website.

FREE WIFI

Exclusive Promotions

Breakfast Included

Central Location

Reception 24h

Contact

Via delle Oche, 11 - 50122 Florence, Italy

Tel: +39 055 288043 Fax +39 055 288043

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